Tops Industry Group has a professional team for consulting before the sales. Tops Industry will ask the customer to fill in a Questionnaire to get a general condition and requirement of the customer. And design a special plant as per the customer’s demand. There aren’t any exactly same plants betTops Industryen any customers, because all equipment is specially tailored as per the buyer’s region, marketing, and country regulations.

A production schedule will be made once the down payment is deposited to our account, and the actual production process will be tracked and reported to the customer by photos or video as per the schedule. Tops Industry will inform the customer to come to our factory to inspect and make a trial production of the machines when the machine is completed in production.

The machines will be disconnected for re-painting and packing when Tops Industry get the test approval and acceptance of the customer.

Tops Industry warrants that at the time of shipment to the buyer, all equipment was free of any defects or damages.

Twelve (12) months from the date of first use. Tops Industry only warrants items manufactured by Dura Shred.

Warranty will become null and void if the machine is used in anyway improperly. Any repairs and alterations to the system or machine have been done by someone outside of Tops Industry’s representation, must notify Tops Industry first and got the permission from Tops Industry.

Tops Industry will not be responsible for damage or losses incurred during operation of our machinery arising from Buyer's disregard or neglect of safety precautions necessary to insure safe operation of our equipment.

Tops Industry reserves the right under its product improvement policy to change construction or design details and furnish equipment when so altered without reference to illustrations or specifications used herein.

Tops Industry agrees to replace or repair the defective article, part, or machine thereof provided notice of such defect is provided in writing prior to expiration of the "WARRANTY TIME PERIOD" as described herein, and provided said article is made available for inspection by Tops Industry 's.

Tops Industry will not be responsible for labor costs incurred in the removal or reinstatement of defective articles or parts thereof. If the Buyer grants a warranty on such articles or conditions of greater scope than indicated above, the Buyer will assume the burden of such greater warranty and shall hold Tops Industry harmless from any and all claims of third parties based upon such extended warranties.